FAQ

We offer reliable shipping via Royal Mail, across the entire United Kingdom, which includes England, Wales, Scotland.

Sorry, we DO NOT ship to other countries just yet.

As a small business, we require a few days to prepare each order to ensure the highest quality and freshness. You can expect your order to be delivered within 5-7 business days. Once your order is placed, we will pack and ship it as soon as possible. If you have any specific questions or need further assistance with your order, please contact us.

If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order with relevant pictures of the damaged or incorrect item. You can reach out to us through our website's contact form or email.

Yes, all of our products are handmade with love and care by Jana in a small home laboratory in beautiful North Wales, just on the edge of Snowdonia National Park.

No, we use organic beeswax in our balms.

Yes, we use only natural preservatives, approved by Soil Association/Cosmos.

Here at Lepide Cosmetics, we strictly DO NOT use any parabens, phalates, dyes, phenoxyethnol, GMOs, fillers, synthetic or artificial fragrances or any other toxic ingredients.

At Lepide Cosmetics, we pride ourselves on the quality and ethical sourcing of our ingredients. Many of our ingredients are sourced directly from the UK, ensuring that they are ethically farmed and originate from reputable sources.

By choosing Lepide Cosmetics you are not only investing in premium products but also supporting sustainable and ethical farming practices.

Currently, our products are not certified organic, but we are actively working towards this certification. However, all the organic ingredients we use are certified organic.

Yes! The majority of our packaging is made from recycled aluminum and glass. Some of our closures are made from plastic. All materials used are recyclable. Please recycle your used bottles and packaging.