FAQ

We offer reliable shipping via Royal Mail, across the entire United Kingdom, which includes England, Wales, Scotland.

Sorry, we DO NOT ship to other countries just yet.

We take a few days to prepare each order to ensure top quality and freshness. Expect delivery within 5-7 business days. For any specific questions or assistance, please contact us.

If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order with relevant pictures of the damaged or incorrect item. You can reach out to us through our website's contact form or email.

Yes, all of our products are handmade with love and care by Jana in a small home laboratory in beautiful North Wales, just on the edge of Snowdonia National Park.

No, our products are not vegan as we use organic beeswax in our balms.

Yes, we use only natural preservatives, approved by Soil Association/Cosmos.

Here at Lepide Cosmetics, we strictly DO NOT use any parabens, phalates, dyes, phenoxyethnol, GMOs, fillers, synthetic or artificial fragrances or any other toxic ingredients.

At Lepide Cosmetics, we pride ourselves on the quality and ethical sourcing of our ingredients. Many of our ingredients are sourced directly from the UK, ensuring that they are ethically farmed and originate from reputable sources.

By choosing Lepide Cosmetics you are not only investing in premium products but also supporting sustainable and ethical farming practices.

Our products are not yet officially certified as organic, but we are working towards this goal. Rest assured, all the organic ingredients we use are certified organic.

Yes, you can recycle our packaging! Most of it is made from recycled aluminum and glass, with some plastic closures. Please recycle your used bottles and packaging.